Times Square Hotel Information
Do you have ADA cabins?
We do, so that we can best help you please call us to book.
Do the cabins have international adaptors or plugs?
No, but you can purchase international adaptor plugs from Mission Control on FOUR.
Do you have connecting cabins?
Yes we do but not that many, so call us to book and we’ll do our best to reserve them for you.
Can you store luggage?
Guests are able to store luggage free of charge in Yobot 24/7. If Yobot becomes full, guests have the option to store luggage with our Ground Control Team.
Every guest can store up to 2 pieces of luggage each, free of charge. Any additional luggage storage is priced at two dollars ($2.00 cash) per item.
Do you offer room service?
We do take away snacks from Mission Control on ‘FOUR’, there is vending in the galley on each guest floor with a kitchen for your use. On ‘FOUR’ you can order food throughout the spaces.
Do you have hairdryers in the cabins?
There is a hairdryer in each cabin.
Do all cabins have irons and ironing boards?
There is an iron and ironing board in each cabin.
Do you have phones in the cabins?
Yes, there is a phone in each cabin. All calls to local and USA numbers are free.
A pre-paid calling card is available to purchase from Mission Control for international calls.
Are there computers in every cabin?
No, but computers are available for complimentary use next to Mission Control on FOUR.
What make are your mattresses?
All our mattresses are hand layered, organic coir, latex and lambswool.
These are made for YOTEL by Naturalmat
Is there a safe in the cabin?
There is a safe in each cabin, with sufficient capacity for a laptop.
How much do you charge for high speed WiFi internet access?
It’s free for guests anywhere in the building. If you need wired access, simply connect in your cabin.
What is check in and check out time?
3pm check in and 11am check out. Need more time? Contact us and we’ll see what we can do to help.
What is your cancellation/no show policy?
Depends on what you reserved, bookings may have different restrictions. These are displayed during the booking process and in your confirmation email.
What age do kids stay for free?
You can find info on max number of people per cabin under the cabin type.
Will your cabins allow rollaways or cribs? Is there a charge?
We do not offer Rollaways. Pack and play/cribs are available at no extra cost. They are subject to availability and only fit into certain cabin types, so it’s best to contact us to book them with your reservation.
Do you have a business centre?
We do have PC’s that are free to use opposite Mission Control on FOUR, if you need to print anything the team at Mission Control can help.
Do you have a fitness centre? What kind of equipment does it have and what are the hours?
We have a small fitness room open 24/7 on FOUR, fitted with Technogym equipment.
Can I ship items to the hotel?
Yes, we can accept packages on your behalf. All items should be addressed to the registered guest and where possible state the date of check in.
Do you offer guest laundry facilities?
Yes, laundry bags are available in all cabins. The bag should be taken to Mission Control on FOUR along with payment. Once clean, your laundry will be returned to your cabin.
What forms of payment are accepted to pay for my room?
Credit and debit cards are both accepted, we do accept cash but paying by card means you get to check in and out faster.
I have questions about my invoice, who do I call?
Contact email@example.com with the details
I booked on a website other than the hotel website and I need to make a change to my reservation, how do I do this?
You will need to contact the company you booked with to make any changes.
What is the minimum age requirement to check in to the room?
18 years. All children under the age of 16 must be accompanied by an adult aged 18 or over. YOTEL operates in accordance with local licensing laws.
Do you allow smoking on property?
We are completely non smoking throughout, including all of our cabins and all of our public spaces.
Are pets allowed?
Sorry, pets are not allowed but we make exceptions for assistance dogs
What is your exact location?
570 Tenth Avenue at W42nd Street. Go to Find Us for a map.
Do you have on-site parking, and what are the rates?
Yes, parking at YOTEL is easy.
Self-parking is $42.00 for 24 hours (direct hotel access via the elevator to Ground for check-in or “FOUR” for dining).
Valet parking is $59.00 for 24 hours.
Parking for SUV’s is an additional $6.00 for both Valet & Self-Parking.
Parking entrance is located at 475 W 41st (between Dyer & 10th Ave.)
Note: No multiple in/out privileges apply for all Parking options, and Self-parking and valet services should be settled directly with the garage before your vehicle is retrieved.
How do I get a cab?
Our Ground Control team will always assist you and can help hail a cab outside YOTEL at any time. You can also pre book a car to the airport through our partner Enviroride, which is recommended at peak times, usually 4/7pm when it can be very difficult to get a cab and the traffic is at its busiest. If you have hand baggage only and you want to avoid the traffic you can take a train from Penn station on 34th street.
Do you offer a free shuttle service from the airport?
Go to Find Us for help with transport options.
Do you offer special group rates?
For 10 cabins or more, contact us on firstname.lastname@example.org or call us to book.
How can I book a wedding at YOTEL?
We suggest you come and celebrate with us after your wedding, there are lots of options available. Please contact us on email@example.com or call us.
Are the cabins allergen-free?
Travelling and staying in a hotel is supposed to be exciting and relaxing, but we know that for people with allergies or chemical sensitivities the whole experience can be stressful and extremely challenging. Fortunately we have taken some measures to try to make your stay at YOTEL as allergy, sneeze and red eye free as possible.
- Naturalmat supplies all YOTEL mattresses. They are organic and natural fibre mattresses with hypoallergenic/anti-microbial fill made of coir, lambswool and latex.
- All our pillows and duvets have hypoallergenic fibre fill.
- All cleaning products used in YOTEL are environmentally safe and Non-toxic.
- Carpets are cleaned using a ‘true – stem’ extraction cleaning machine that sanitizes and kills all kinds of bacteria and germs.
- The paint used throughout YOTEL New York is ‘Low VOC’, this improves the overall air quality for guests and staff.
- Our ‘Get Up’ & ‘Get Down’ shower gel is BPA and paraben free.